How long will my repair / service take?
We repair most faults within 2-5 hours on-site (subject to availability of parts if needed). If parts are needed it would take between 5-7 business days depending on the hardware arrival, if you choose the pick up and drop off service (to send to our local lab) the estimated time would be the same for the work to be completed. We also offer a 24 hour priority service (subject to availability of parts if needed). We realize how difficult being without your computer can be and we will always try to get it back to you as quickly as possible.
WHAT IS THE PICK UP AND DROP OFF SERVICE?
The pick up and drop off service is a service used mostly when you have a tight schedule and can’t be available at home while the technician is working on your device, so we come to your door & pick up your device to our local lab for repairing and after repairing is completed we deliver it back to you (all repair costs are subject to your approval before starting any repair). This service is a cheaper option for you because you get charged a flat fee rate rather getting charged by the hour.
HOW MUCH WILL MY REPAIR COST ME IF I REQUEST A PICK UP AND DROP OFF SERVICE?
We will always offer you a fixed price for the repair if it is not on-site, for example if your laptop screen needs replacing we will give you a total price for the work before starting. In the event we need to diagnose the fault first we charge $40 labor which includes the pick up of your device, run a diagnoses and drop off. We will then call you and inform you the exact repair cost of your device. We don’t want you to have any nasty surprises; we want you to know exactly what your repair will cost before we complete the work.
WHAT IS THIS FLAT FEE DISINFECTION PACKAGE & WHAT DOES UNLIMITED HOURS MEAN?
Unfortunately the internet is not a safe place, we get viruses from E-mails, pop-ups, mistakenly visited websites, infected storage media from a friend who used our computer for writing his resume, etc. This is where we come in to help remove the Viruses, Trojans & Malware from your computer. Also we clean your computer entirely from dust or any smudges that is caused due to eating near your computer or laptop, this process usually takes 3-8 hours depending on your data. Why your data? The Anti Virus scanning process scans thoroughly your files to make sure that all your files have been scanned and cleaned from any detected infections.
CAN YOU REPLACE CRACKED / DAMAGED LAPTOP SCREENS?
Absolutely, we repair laptop screens all the time. Contact us for a quick quote and we can normally replace your screen within 5-7 business days upon arrival of the required screen.
I'M WORRIED ABOUT MY DATA, IS IT SAFE?
We will always take great care in looking after your data. We conform to the Data Protection Act and any data we hold is held in strict confidence. We undertake work for a number of local businesses including solicitors and high street shops. We always advise if possible you take a backup of any data on your computer prior to any work being undertaken and we can discuss any backup options with you if needed.